Support
How can we help?
Find answers to common questions below. Whether you’re a charity or a donor, we’ve got you covered.
Can’t find what you need?
Email the team and we aim to answer all questions within 24 hours.
Search the answers
Popular
for “”
The Essentials
How Legacy works, what it costs, and how to change or pause your monthly giving.
Once you’ve signed up, you choose the causes you care about and set a monthly budget. From there, Legacy handles the rest with one simple Direct Debit, and your money moves through two regulated partners before it reaches your charities.
1. Stripe collects and processes your payment
Each month, Stripe (authorised by the FCA) takes a single Direct Debit from your bank account for your chosen budget. Your card and bank details are encrypted and held securely by Stripe, never by Legacy. Stripe collects the payment for Legacy, and we send your donation to Charities Trust, usually by the next day.
2. Charities Trust distributes the funds
Charities Trust (Registered Charity No. 327489) is a regulated charity overseen by both HMRC and the Charity Commission. They act as the secure bridge between you and your causes. Each month they receive your donation, split it across the charities in your portfolio the way you set it, and pay each charity its share. Because they are HMRC-registered, they also reclaim Gift Aid on eligible donations.
3. You stay in control
Your portfolio, your budget, and the timing are all yours to change. Update your causes, adjust the amount, pause, skip a month, or resume at any time from the app. No phone calls, no cancellation periods.
Absolutely. Life is not linear. You can pause, skip, or resume your giving with a single tap in the app. No phone calls, no cancellation periods, and zero guilt.
Unlimited. Build a portfolio that reflects what matters to you, whether that is one cause or a much broader mix. Legacy keeps it clean with one monthly payment, so you can back as many charities as you like without creating admin chaos for yourself.
Mainly because processing and distribution fees add up. At less than £10 a month, we would not be able to run the service properly. We also think £10 strikes the right balance: small enough to keep giving open to as many people as possible, but meaningful enough to make each donation count.
We believe in “what you see is what you pay.” Your total giving budget is the final amount you will be charged.
To keep the platform running and move your money securely, two things are deducted from that total:
1. Third-Party Costs (3.75%)
This covers the direct costs charged by our regulated partners to process and distribute your funds:
- Stripe Direct Debit: 1%
- Stripe Connect: 0.25%
- Charities Trust: 2.5% (Registered Charity #327489)
2. Your Optional Legacy Tip
Legacy charges zero platform fees, so we don’t take a cut of the 3.75% above. To support our mission, you can choose to include an optional tip. Like the processing fees, this tip is deducted from your total budget, not added on top.
Example: If you set a budget of £100, you pay exactly £100. The 3.75% and your chosen tip are carved out of that amount, and the remainder is passed on to your chosen causes.
Tips are our fuel. They cover our lean team and our tech. To stay true to our mission, if we have any surplus at the end of the year, we do not pocket it. We donate it back to the very causes our community supports.
Charities Trust is a registered charity (No. 327489) that acts as the secure bridge between your generosity and the causes you care about. They check charities before paying them, and distribute your funds safely and efficiently. Regulated by both HMRC and the Charity Commission, they provide the financial oversight that gives you peace of mind. Visit Charities Trust
Trust & Safety
Where your money goes, who handles your payments, how you sign in, and how we look after your data.
You pay Legacy, and Stripe (FCA authorised) processes the payment. We then send your donation, less costs and any tip, to Charities Trust (Registered Charity No. 327489), usually by the next day, and they distribute it to your chosen causes. Charities Trust is regulated by both HMRC and the Charity Commission.
It comes down to when your Direct Debit was set up. Stripe (FCA authorised) collects every Legacy Direct Debit, and older ones were collected under Stripe’s own Bacs details, so they show as STRIPE. Newer ones show as STEWARDS OF TMRW, the non-profit behind Legacy. Nothing else is different: the same payment, the same causes, the same protections.
How to switch to the new name
In the app, go to Settings and choose Update bank details, then enter the same details you already give with. That sets up a fresh Direct Debit under the new name, and we retire the old one automatically, so nothing is ever collected against it again. Your causes, your amount and your giving day all stay exactly as they are.
A new Direct Debit takes a few working days to activate, so the best time to do it is just after your donation has been taken — that way it is ready for next month.
Not directly. Legacy is not itself a charity, but we are a registered non-profit with a mission that is firmly aligned with charitable goals. We also have Social Enterprise UK accreditation. For the parts of the journey that require formal financial oversight, we work with regulated partners: Stripe is FCA-authorised, and Charities Trust is a regulated charity overseen by HMRC and the Charity Commission.
We treat your data with the same seriousness as your money. Personal information is encrypted, handled in line with GDPR requirements, and only used where it is needed to run the service properly. Payment details are processed through Stripe, so we are not asking you to trust a homemade payments setup.
Yes, and there is nothing to migrate. Sign in with Apple or Google using the same email address as your existing Legacy account and we recognise it as you: the two sign-in methods are merged into the one account, with your portfolio, giving history and Gift Aid details untouched. Your Direct Debit keeps running throughout.
One thing to watch with Apple
When Apple asks how to share your email, choose “Share My Email”. If you choose “Hide My Email”, Apple gives us a randomised relay address instead of your real one, so we have nothing to match against and you end up with a second, empty account rather than the one you already have.
If that has already happened, contact us at support@givewithlegacy.com and we will merge the accounts for you.
Only if you ask them to. By default, Legacy acts as a privacy shield. We pass your donation and Gift Aid information through Charities Trust, but we do not hand over your email or home address to charities' marketing lists.
For Charities
For charities, and for anyone wondering why a cause is or isn't on Legacy yet.
Not yet. At the moment, charities can only appear in Legacy if they are registered with Charities Trust. If the charity you want to support is not currently listed, contact us at support@givewithlegacy.com and we will see if we can help.
The most common reason is that the charity is not yet registered with Charities Trust. Right now, charities need that registration to appear in Legacy. If your charity wants to explore that route, contact us at support@givewithlegacy.com and we can help.
Legacy helps people discover charities and set up flexible recurring giving. Donors choose the charities in their portfolio and their monthly giving is distributed across those selections until they update their portfolio, change the amount, pause their giving, or close their account. Donations are passed via Charities Trust, so the payment may appear from Charities Trust on your bank statement. Donations received through Legacy count as unrestricted income.
No. Charities do not need to register with Legacy directly to appear in the app. They need to be registered with the Charity Commission for England and Wales and with Charities Trust. Some charity profile information is pulled from trusted public data sources, so if something looks wrong, the source data may need to be updated.
Only where a donor chooses to share it. Every donor opts in for themselves, and can choose whether to share their details for email updates, postal updates, or both. Charities only see contact details for the donors who have opted in.
None. We do not charge charities to receive donations through Legacy.
If you want your charity removed from Legacy, contact us at support@givewithlegacy.com and we will remove it.
Impact & Details
Gift Aid, higher-rate tax relief, and getting your annual giving receipt.
If you're a UK taxpayer, Gift Aid lets your chosen charities claim an extra 25p for every £1 you donate - at no additional cost to you. Legacy works with Charities Trust to handle Gift Aid claims on your behalf. They recover the eligible tax from HMRC and pass the extra funds directly to your charities. See what your donation is worth with our Gift Aid calculator.
Beyond the 25% Gift Aid we claim for charities, you may be entitled to personal tax relief. Legacy generates an annual Impact Report that summarises your total giving, making it much easier to include on your Self Assessment. Use our Gift Aid calculator to estimate the extra relief you might claim.
Yes. Instead of hunting through emails for individual receipts, you can download a single HMRC-friendly PDF covering your entire year of giving in seconds.
No answers for that one
Try a different word, or send it our way and we will come back to you within 24 hours.